Refund policy

Right of withdrawal
Customers have 14 calendar days from delivery to withdraw from their purchase in case of a change of mind, wrong size or personal preference.

Where returns are sent
Returns must be sent to our logistics warehouse, where our products are handled and prepared. The customer is responsible for arranging the shipment. We recommend considering this cost before starting the process. The exact address will be provided by Saint Essentials when the request is processed.

Alternative compensation
In order to spare the customer the cost and delay of an international shipment, Saint Essentials may offer an alternative solution, such as compensation or a partial refund, without the need to return the product. Accepting this option is voluntary and is the customer's choice.

Refund
If the customer chooses to return the product, the amount paid for the item will be refunded once Saint Essentials receives and verifies the condition of the returned product. The original shipping costs of the order are not refundable. The refund will be issued using the same payment method used for the purchase. Saint Essentials is not responsible for parcels that are mislaid or lost during the return shipment.

Condition of the product
For a return to be accepted, the item must be returned in its original condition, with its tags and without signs of use beyond what is necessary to check its nature, characteristics and size. Saint Essentials reserves the right to apply a proportional reduction of the refund, or to reject the return, if the product shows handling or deterioration beyond what is necessary for that check (stains, odours, make-up or signs of wear).

Faulty products or shipping errors
If the product has a manufacturing defect or there is an error attributable to Saint Essentials, the customer must report it within a maximum of 14 days from receipt, attaching clear photographic evidence of the product and its original packaging. All orders are checked and recorded as part of our quality control before dispatch, so Saint Essentials can compare any claim with the recorded information for each shipment. Saint Essentials will review each case individually to verify the nature of the defect. Once it is confirmed to be an original defect, and not damage arising from use or handling by the customer, Saint Essentials will bear the costs and offer a replacement or a refund, at no additional cost to the customer. Damage occurring after delivery or arising from improper use will not be considered a manufacturing defect. This is without prejudice to the applicable legal guarantee of conformity.

Refunds
Refunds will be processed as set out in the sections above, using the same payment method used for the purchase, unless both parties expressly agree on an alternative solution.

Contact
To start a return or report an issue, customers can contact our team at atencionalclientesaintessentials@gmail.com